Contact Information:

• Full name
• Email address
• Phone number
• Mailing address

Service Information:

• Service address (where cleaning services are performed)
• Access codes, gate codes, or special instructions
• Preferred service dates and times
• Special cleaning requests or preferences
• Pet information (for safety and service customization)

Billing and Payment Information:

• Credit card or payment method details
• Billing address
• Payment history and transaction records

Account Information:

• Username and password
• Account preferences and settings
• Communication preferences

Communications:

• Information in emails, messages, or calls with us
• Survey responses and feedback
• Customer service inquiries and complaints

Marketing Information:

• Marketing preferences
• Information from contests, promotions, or events

Technical Information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Click-through data and navigation patterns

Service Usage Information:

• Service appointment history
• Service preferences and customizations
• Response to marketing communications

3.1 Service Delivery and Management

• Scheduling and providing cleaning services
• Managing your account and preferences
• Processing payments and billing
• Coordinating access to your property
• Customizing services to your needs
• Managing service quality and follow-up

3.2 Communication

• Responding to your inquiries and requests
• Sending service confirmations and updates
• Providing customer support
• Sending important notices about our services

3.3 Business Operations

• Improving our services and customer experience
• Conducting internal research and analytics
• Managing our workforce and operations
• Ensuring safety and security
• Complying with legal obligations

3.4 Marketing and Promotional Activities

• Sending promotional materials and special offers (with consent)
• Personalizing marketing communications
• Conducting surveys and market research
• Managing loyalty programs and promotions

3.5 Legal and Safety

• Protecting against fraud and unauthorized transactions
• Enforcing our terms of service
• Complying with legal requirements
• Protecting our rights, property, and safety
• Resolving disputes

5.1 Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing (e.g., Stripe, PayPal)
• Background check services
• Scheduling and booking platforms
• Customer relationship management
• Email and communication services
• Website hosting and maintenance
• Accounting and bookkeeping services

All service providers are contractually required to protect your information and use it only for specified purposes.

5.2 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Respond to government or regulatory requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Prevent fraud or illegal activities

5.4 With Your Consent

We may share your information with third parties when you provide explicit consent for specific purposes.

Technical Safeguards:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and patches
• Access controls and authentication systems
• Network security monitoring

Administrative Safeguards:

• Employee training on privacy and security
• Background checks for employees
• Confidentiality agreements
• Incident response procedures
• Regular security assessments

Physical Safeguards:

• Secure facilities and equipment
• Controlled access to premises
• Secure disposal of physical documents

8.1 Access Rights

• Request a copy of the personal information we hold about you
• Obtain information about how we process your data

8.2 Correction Rights

• Request correction of inaccurate or incomplete information
• Update your account information at any time

8.3 Deletion Rights ("Right to be Forgotten")

• Request deletion of your personal information
• Note: We may retain some information for legal compliance

8.4 Portability Rights

• Request your data in a structured, commonly used format
• Transfer your data to another service provider

8.5 Restriction and Objection Rights

• Restrict how we process your information
• Object to processing for direct marketing purposes
• Object to processing based on legitimate interests

8.6 Consent Withdrawal

• Withdraw consent for processing at any time
• Note: This doesn't affect the lawfulness of prior processing

8.7 Automated Decision-Making

• Right not to be subject to purely automated decision-making
• Currently, we do not engage in automated decision-making that significantly affects you

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

10.2 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Receive notifications before cookies are stored

Note: Disabling cookies may affect website functionality.

10.3 Third-Party Analytics

We use Google Analytics to analyze website usage. You can opt out using Google's opt-out tool or browser add-ons.

13.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Purposes for collection and sharing
• Categories of third parties who receive information

13.2 Right to Delete

• Request deletion of personal information
• Certain exceptions may apply

13.3 Right to Opt-Out

• Opt-out of the sale of personal information
• Note: We do not sell personal information

13.4 Right to Non-Discrimination

We will not discriminate against you for exercising your rights.

13.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf.